Meet your worst orders before the refund screen.
Flokte reads return behaviour from order and return history, helping you spot risk earlier, reward good customers, and review unusual patterns before they become expensive.
RETURNS SHOULD NOT ERODE YOUR MARGIN.
Right now, you meet your worst orders at the refund screen.
Flokte moves that moment earlier so you can act on information, not reaction.
ORDER
Customer completes checkout
RETURN SIGNAL
Flokte surfaces the pattern
REFUND
Already anticipated
A clearer read before you make a decision.
Flokte Customers
GOOD
Protect them
Low return rate, steady orders, strong lifetime value. This customer rewards trust.
WATCH
Note it
Occasional returns and mixed signals. Worth being aware of — no restriction triggered.
FLAGGED
Take a look
Higher-risk return patterns surfaced for human review before a decision is made.
Know why. Before you act.
Every read comes with its reasons.
J. Reyes
Last scored 5 hours ago
50%
Return rate
66%
Customer-fault rate
4
Recent returns
48%
High-value return share
WHY THIS READ
Return rate50%
Customer-fault rate66%
Recent returns4
High-value return share48%
Kept orders18
With Flokte you can:
01 RETURN SIGNAL
See return behaviour before the refund.
Customer tier and signal surface at order time — not when a refund is already in flight.
02 EXPLAINABLE
Every read comes with its reasons.
No black-box scores. Each tier is explained factor by factor so merchants can understand and act with confidence.
03 SHARED SCORE
One score across stores. Your decisions.
One score across the stores that use Flokte. Stores never see each other's orders, and you can opt out.
04 HUMAN REVIEW
Risk surfaces automatically. Decisions shouldn't.
Flagged patterns go to a review queue. A human makes the call — Flokte supports that, never replaces it.
Returns are part of the business. Losing margin doesn't have to be.
Built for apparel, footwear, and accessories stores where returns are routine, not a rare exception.
Your store. Your rules. Your decisions.
- Shared score, not a blocklist. Opt out any time.
- No social media data.
- No off-platform profiling.
Your Shopify Store
Orders + Returns
Flokte
Return-behaviour analysis
Return-behaviour read
Explainable · Merchant-controlled
FLAGGED
acct #447198
RETURN FACTORS
8 returns6 customer-fault74% refunded
HUMAN REVIEW
Reviewer—
Reason—
DecisionReview required
Risk can surface automatically. Decisions shouldn't.
Flokte surfaces patterns for review. What happens next is always a human call — no automated restrictions, no silent blocking.
$24,680
Recovered margin
Better visibility into return behaviour helps merchants recover margin that would otherwise be written off.
RETURN VOLUME TREND
JanJunNow
Choose the level that fits your store.
Every install starts on Free. Upgrade in-app anytime.
Free
$0per month
- Up to 120 orders / mo
- Return-behaviour scoring
- Dispute flow
- Basic dashboard
Starter
$39per month
- 600 orders / mo included
- Optional pay-as-you-go
- Everything in Free
- Score history
Growth
$149per month
- 3,000 orders / mo included
- Optional pay-as-you-go
- Everything in Starter
- Full segmentation
- CSV export
Scale
$499per month
- 12,000 orders / mo included
- Optional pay-as-you-go
- Everything in Growth
- Action rules
- Review queue
Need uncapped volume or a custom SLA? .
Questions merchants ask
Straight answers about how Flokte reads return behaviour for Shopify merchants — without silent blocking or shared blocklists.
What is Flokte?
Flokte is return-behaviour intelligence for Shopify merchants. It gathers your store’s order and return history to surface explainable risk signals earlier — so you can protect good customers, review unusual patterns, and reduce margin lost at the refund screen.
How does Flokte work?
Flokte reads Shopify order and return history and places customers into clear tiers, with a score shared across participating stores (a store can opt out). Signals appear before a refund decision, not after money has already left.
What data does Flokte use?
Your store's order and return history. No payment details.
Does Flokte automatically block or restrict customers?
No. Flokte surfaces patterns for human review. What happens next is always a merchant decision — no automated restrictions and no silent blocking.
How do I get started with Flokte?
Install Flokte from the Shopify App Store. Every install starts on the Free plan; upgrade in the app when you need more volume, segmentation or action rules, or talk to us for Enterprise.
See what your returns are telling you.
Understand return behaviour before it reaches the refund screen.