For merchants
Install in minutes. Know exactly what data is used.
Flokte processes your store's data only to detect return abuse, never for unrelated purposes. By default your store takes part in the Flokte network, a shared score across participating stores; you can turn that off in Settings.
Supported platforms
Shopify — available now
Flokte is live on the Shopify App Store. Install it from the listing; every install starts on the Free plan.
BigCommerce — next
Planned for the BigCommerce App Marketplace, subject to BigCommerce's data-access review. Not yet available.
The install flow
- 1Install Flokte from the Shopify App Store and approve the permissions it requests.
- 2Acknowledge the data-use disclosure before any data is read.
- 3Start on Free. Upgrade in the app, monthly or annually, when you need more volume, segmentation or action rules. Enter a partner or discount code when you upgrade.
- 4On Scale, set up reward and restriction rules. Nothing acts on a customer until you turn a rule on, and a person on your team reviews every restriction.
- 5Add Flokte's disclosure text to your store's privacy policy. Copy it from the merchant disclosure page.
What data Flokte accesses
Accessed
- • Customer name, email, and address as provided by the platform
- • Order IDs, dates, amounts, and fulfillment status
- • Return IDs, dates, reason codes, refund amounts, and fault attribution
- • Coarse location (country, region, ZIP prefix)
While your store takes part in the Flokte network, a customer who shops at other participating stores gets one shared tier and score. Other stores see only that, never your orders or customers. Flokte's Data Processing Agreement is part of the Terms of Service and applies to every install.
What Flokte writes back to your store
Flokte writes to your store only when you turn a feature on:
Order tags
Tags each new order with the customer's tier and adds matching saved order filters.
Reward codes
Creates discount codes for the customers a reward rule matches (Scale).
Restricted orders
After you apply a restriction (Scale), that customer's new orders are tagged Restricted, cancelled and refunded, and the customer is emailed the reason you recorded.
What's included today
Available now
- • Order & return ingestion and the return-behaviour read
- • Tier tags on new orders
- • The analytics dashboard (full segmentation and CSV export from Growth)
- • Reward rules and human-reviewed restriction rules (Scale)
- • The shopper dispute form, on every plan
- • Monthly or annual billing through Shopify, with optional pay-as-you-go
Coming later
- • BigCommerce support