Privacy requests

Three tracks

• A request about a specific store. Tell us which store. Flokte holds that data as the store's processor, so we route your request to the store and assist them in responding — including correcting or deleting records on their instruction.
• A request about the shared score. If you shop at more than one store that uses Flokte, your return history may be combined across them into one tier and score. Flokte is responsible for that, so we answer directly: we can tell you what was combined, correct it, or stop the cross-store scoring. Choose “Opt out of profiling” to stop it.
• A request about this website. That data (for example a business email you sent us) is ours directly; we handle it without a middle step.

Timing

We confirm every request by email and respond within 45 days.

Verification

To protect your data we may need to confirm your identity or your connection to an order before acting — usually by confirming details of a specific order or return with the store.